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Product Maker / customer-facing products

Own the product boundary around dependable actions.

Product Maker is for a team embedding AnswerUp into a reusable product used by customers or tenants. These three examples cover multi-tenant SaaS/copilot, connected or vertical product, and platform/API product shapes. Package access is not active.

Three representative shapes

Product Maker examples

These examples cover multi-tenant SaaS/copilot, connected or vertical products, and platform/API products. They are representative, not availability claims.

Diagram of multi-tenant SaaS software connecting tenant-owned application flows to AnswerUp Core and independently verified systems.
Multi-tenant software with verified actionsA reusable SaaS or copilot product keeps tenant context, provider access, and customer-facing claims within its product boundary.Open full-size diagram: Multi-tenant software with verified actions ↗
Diagram of a connected product maintenance flow, showing product ownership around AnswerUp Core and an independently verified external system.
Trusted connected product maintenance flowA connected or vertical product coordinates a maintenance action while its host owns adapters, credentials, and verification.Open full-size diagram: Trusted connected product maintenance flow ↗
Diagram of a developer platform for verified customer actions, showing platform-owned boundaries around AnswerUp Core and authoritative systems.
Developer platform for verified customer actionsA platform or API product exposes bounded customer actions while preserving host-owned provider and verifier responsibilities.Open full-size diagram: Developer platform for verified customer actions ↗

Audience responsibility

Product Maker responsibilities

AnswerUp Core has one shared protected lifecycle. The host/application owns the surrounding systems and decisions below.

Product host

Product Maker owns

  • Tenant-aware product backend
  • Tenant isolation

Tenant boundaries

Product Maker owns

  • Tenant-scoped provider adapter and credentials
  • Tenant-scoped authoritative system

Verification

Product Maker owns

  • Independent tenant-scoped verifier

Records and operations

Product Maker controls

  • Tenant-isolated records
  • Logs and telemetry
  • Bounded audit evidence
  • Redacted, role-controlled support view

Claims and policy

Product Maker approves

  • Bounded public claim or API response
  • Customer wording and product policy

Rerouting a customer shipment

A customer-facing experience proposes a reroute; the tenant-aware backend supplies tenant context, shipment grounding, and authorization. The tenant-scoped adapter attempts the change against the tenant-scoped carrier system while the tenant-scoped verifier independently reads it back.

Continue with architecture and responsibilities, grounding and authorization, and provider adapters.

Developer documentation is available now. Packages remain in Private Preview.

Private preview

Evaluate your product boundary

Request consideration for the Product Maker private preview. This does not promise package access, hosted execution, or production readiness. Enrollment does not imply entitlement or approval.

Request Product Maker preview access